Subject Access Requests
Due to the capacity of the practice team, the surgery requests to use a third-party processor called Lalu (formerly known as Medi2Data) to help process Subject Access Requests efficiently. Lalu is approved to work with NHS practices and follows strict rules to keep your information safe. They use secure systems and meet national standards for data protection, so your personal details are handled with care and confidentiality. You can find out more about Lalu here: https://lalu.co.uk/
Before we can pass your request to Lalu, we will ask for your consent — this can be given verbally or in writing.
Please see our data privacy notice for further information. You can also find Lalu's Data Privacy Notice here: Privacy - Lalu
Private (Non-NHS) Services
Some services like private forms, insurance reports, or access to your records aren’t covered by the NHS and will include a charge.
Symphony uses a third-party service called Lalu to help with these requests. Lalu is approved to work with NHS practices and follows strict rules to keep your information safe. They use secure systems and meet national standards for data protection, so your personal details are handled with care and confidentiality.
Before we can pass your request to Lalu, we will ask for your consent — this can be given verbally or in writing.
If you don’t want Lalu to handle your request, it is at the discretion of the surgery as to whether the private work can be completed. The practice team will also discuss with you about whether they are able to complete any forms not provided by Lalu.
Please always send your private work request to the surgery first.
See our data privacy notice for further information.
Care Following a Private Procedure
If you’ve received treatment or had a consultation privately, please be aware that all related tests, prescriptions, and follow-up care must also be arranged privately.
Your private consultant is responsible for:
- Issuing the first prescription for any new medication
- Providing any necessary follow-up care
- Supplying fit notes if you are unfit for work
If your private care is complete but you need ongoing treatment, your consultant may write to your NHS GP to request continued care. However, only services normally provided by the NHS can be transferred — anything outside of this must continue privately.
You can be referred to return to NHS care after private treatment, as long as the service is routinely available on the NHS.
Any questions about your private care should be directed to the private care provider. For all other health matters, please contact the surgery with any questions.
Please visit here for further guidance about the NHS & Private Care Interface including Shared Care Agreements