Our May Patient Newsletter is now available on our Patient Participation Group page. Please take a moment or two to read – it explains the current demands being faced by practices across Somerset and the wider country, and also how and why we are continuing to provide ‘triage first’ to manage appointment demand.
Please take a look.
The practice will be closed from on Monday 31 May 2021 for the Bank Holiday.
If you require care between 6.30pm on Friday 28 May to 8.30am on Tuesday 1 June, please contact NHS 111 or call 999 for an emergency.
If you feel you need to attend A&E, please call 111 first so that they can assess your needs and advise you of the best approach. For a short video to explain why, please click here.
For further information about the different NHS services available in Somerset, please click here.
We have changed our AskMyGP in hours service times to support the surgery to manage demand:
- Monday – Thursday: 07:30 – 16:00 (closed to new requests outside of these hours)
- Friday: 07:30 – 14:00 (closed to new requests outside of these hours)
- Saturday/ Sunday: closed to new requests
Whilst still enabling good access for patients, this change will support the surgery to effectively work through all requests submitted. We are hopeful that once demand settles we will again review the out of hours option for the system. Please also remember that the surgery operates a 3 working day / 72 hour initial response time – to support us contacting you, please inform us of your availability when submitting your request.
If you need to speak to the practice about an issue after these times, please call the surgery on 01749 812310.
Please find below a letter to patients from Kerry White, Managing Director and Dr Berge Balian, Medical Director of Symphony Healthcare Services, about current demand levels in general practice and how practices are currently operating.
We have limited places available for a Menopause and HRT webinar on 27 May at 7pm hosted by Dr Kathryn Patrick. If you wish to register, please contact us via AskMyGP or call the surgery.